Elara Comunicaciones Deploys iDirect's SatManage Software To Give Customers Greater Visibility Into Network Performance

Award-winning network management technology helps Mexican satellite service provider add value to its service and attract new customers

Herndon, Va., July 31, 2012 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that Elara Comunicaciones, a Mexico-based satellite service provider, has purchased iDirect’s SatManage network management system. With SatManage, Elara can offer more powerful network monitoring functionality for its customers, giving them higher visibility into network performance. iDirect is a world leader in satellite-based IP communications technology.

Through SatManage, Elara gives end users the ability to monitor their own remotes directly through an easy-to-use, Web-based graphic interface. With more than 2,000 active remotes serving a wide range of verticals, including mining, oil and gas, and maritime, Elara required a network management solution that could offer all its customers quick and comprehensive insight into their network operations. SatManage helps Elara increase customer retention and acquisition by reducing issue response time and freeing the company to invest in more value-added services for customers.

SatManage is a sophisticated suite of Web-based software tools for automating, monitoring and integrating hybrid networks and NOC-based applications. From a web-based portal, SatManage users can see traffic usage information, create customized reports on network performance, and get a real-time snapshot of the location and health status of their remotes. This last feature is particularly important for customers with mobile networks, such as users in the maritime or aeronautical industries, who need to ensure they’re getting reliable connectivity as they travel through multiple satellite beams. Elara installed SatManage in March and plans to make the software operational by August 2012.

“Through SatManage, our customers can easily track network performance and realize the full value of their investment with Elara. SatManage also greatly improves our response time, allowing us to address issues quickly and proactively. This is a huge value to our customers and will give us a key competitive advantage as we seek to expand our operations and attract new customers.”

Jorge Luis VILLAREAL
CEO, Elara Comunicaciones

“For companies with critical communications requirements, such as oil and gas operators who need real-time communications between remote offshore operations and on-shore headquarters, maintaining high visibility in network operations is extremely important. SatManage is an essential tool for companies like Elara because it allows them to share network performance data and management tools directly with their customers in a way that is easy-to-understand and accessible from anywhere.”

Rob KILROY
Vice President Americas, iDirect

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Elara Comunicaciones is a Mexican company, Public Network dealer and most experienced operator in Mexico of iDirect technology. The company offers tailor made and innovative satellite telecommunication services for GSM Mobile Operators, Oil and Gas, Maritime and other sectors. Elara has VSATs installed and operating in private and public companies, as well as in government organizations; their teleport is located in Mexico City with access to different satellites and satellite operators, this allows them the ability to provide services throughout Mexico, Latin America, Canada and the United States. Flexibility, adaptability and speed of response are features that distinguish Elara. Please visit www.elara.com.mx.

iDirect, a subsidiary of VT Systems, is a global leader in IP-based satellite communications providing technology that enables our 350+ partners to optimize their networks, differentiate and expand their businesses. The iDirect Intelligent Platform™ allows our partners to run their entire business operations more efficiently via a single, unified IP-based satellite architecture, whether it’s providing core IP applications to the enterprise or specialized services to any number of diverse vertical markets. iDirect is the #1 name in global satellite communications in key industries including maritime, military/government, and oil and gas, with a 62% hub market share and more than a quarter million remotes installed worldwide. In 2007, iDirect Government Technologies (iGT) was formed to drive adoption of its IP-based solutions in the U.S. government market. In 2008, iDirect Asia Pte Ltd was established in Singapore to enhance its value-add and responsiveness to customers in the Asia Pacific region. For more information please visit www.idirect.net.

VT Systems is an engineering company providing integrated solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors. VT Systems’ innovative solutions, products and services include aircraft maintenance, repair and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrate data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and ship design and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering. Please visit www.vt-systems.com.

Media Contacts:

Julie Bettinger
Vice President, Corporate Marketing
iDirect
Phone: (1) 703 648 8155
Fax: (1) 703 648 8015
Email: jbettinger@idirect.net

Edward Szeto
Manager, Corporate Communications
VT Systems
Phone: (1) 703 739 2610
Fax: (1) 703 739 2611
Email: eszeto@vt-systems.com

Joanna Estrada
Corporate Communications
Elara Comunicaciones
Phone: (1) 5255 3690 0425
Email: joanna.estrada@elara.com.mx