iDirect supplies our authorized operators and service provider partners with a customer web interface to our Remedy Action Request System. This system allows customers to open new tickets, check the status on existing tickets, and escalate tickets. The iDirect customer web interface also allows customers to check the status of return material authorizations (RMAs).
Customers can utilize this system to submit feature, service or hardware suggestions, as well as maintain their current contact information. To access the iDirect support center please click here.