Managing today’s communication networks is a complex balancing act between supporting increasingly large networks and providing greater visibility for customers, all while keeping operational costs in check.
SatManage is a sophisticated suite of Web-based software tools for the automation, monitoring and integration of hybrid networks and NOC-based applications.

A powerful extension to iDirect’s iVantage™ NMS, SatManage takes a Network Operations Center (NOC) operations to an even higher standard of network performance and scalability.

With solutions for both small and large, more complex networks, SatManage Standard and SatManage Enterprise editions enable any network operator to streamline NOC operations, enhance customer visibility and provide a higher level of service and responsiveness, improving the overall efficiency of their network operations. SatManage is also STIG compliant for secure operations of Defence and Government customers.

  • Streamlined Network Management Operations
    SatManage integrates and automates nearly every aspect of a NOC and through a rich set of monitoring features, provides an in-depth view into the network’s quality performance.  More> 
  • Enhanced Customer Management
    SatManage brings intuitive customer management tools and powerful portal interfaces that enhance communication and reporting, deepen network visibility and improve overall customer satisfaction and confidence in the network.  More>
  • SLA Management Facilitates Negotiations
    SatManage provides service providers and end customers alike with a uniform view into the exact same data points and methodology predetermined in the SLA. SatManage streamlines SLA compliance by automatically generating intelligent reports on SLA performance tailored to each specific customer’s agreement thus greatly simplifying end-of-month SLA reconciliation.  More>

A SatManage Solution for Any Size Network
SatManage Standard edition is ideal for mid-tier operators with fixed deployments who require a robust, full-featured out of the box solution.

For larger network operations with more complex requirements, SatManage Enterprise edition provides extended mobility and traffic analysis features and the ability to do further customization and system integration with external Operations Support Systems (OSS) and Business Support Systems (BSS).

Streamlined Network Management Operations
SatManage integrates and automates nearly every aspect of a NOC and through a rich set of monitoring features, provides an in-depth view into the network’s quality performance.

A fundamental key to performance is the ability to detect problems before they occur. NOC technicians can easily and proactively identify problem areas and initiate automated trouble-shooting and fault-management activities to solve network performance issues in real time.

Further, powerful visual correlation tracking and reporting tools and a centralized network monitoring dashboard provide immediate visibility into network performance, allowing you to rapidly identify, respond to and prevent network degradation. Automated Helpdesk functions handle complex, time-consuming tasks such as notifying customers of issues or resolutions to any problem and sending trouble ticket updates. In fact, SatManage can eliminate nearly 70 percent of faults in a fraction of the normal resolution time. SatManage meets the needs of service provider and customer alike, streamlining operations, increasing contractual compliance, and improving all-around customer satisfaction.

  • Improves response times and increases network availability
  • Allows a deeper dive into network performance indicators and analytics that hold the key to fine-tuning and optimizing the network
  • Provides complete visibility into both real-time and historical data across the network so network performance can be accurately tracked and measured, and important trends and patterns identified
  • Enables rapid fault identification and problem resolution
  • Automates common trouble-shooting tasks

Enhanced Customer Management
No matter how much the activity and demands inside the NOC intensify, customer response can’t be compromised. Your customers need more visibility into their service patterns and are demanding a better way to see, analyze and monitor their networks.

Bottom line: If customers can see what you see in terms of the health of the system, they’re more comfortable that they are getting the value of a premium service, and that their SLAs are being met.
SatManage brings intuitive customer management tools and powerful portal interfaces that enhance communication and reporting, deepen network visibility and improve overall customer satisfaction and confidence in the network.

SatManage enables you to share network performance data and management tools directly with customers through a fully customizable Web-based portal.

The value of web-based customer portals
Web-based customer portals are a win-win: They open new revenue generating services for network operators, allowing you to offer differentiated, value-add services such as automated reporting, performance statistics and optimized network implementations. And they provide your customers with the deep visibility into their network, including the patterns and trends affecting their unique network, and close-up views of their unique assets, traffic and network elements, all with no additional development effort.

  • Displays traffic usage information and health status of their remotes
  • Customized reports and shared network management tools
  • Enhances customer intelligence and insight
  • Dashboards provide the customer with a simplified, single-page overview of all key issues network-wide
  • Gives your customers access to tracking their assets in a mobile network. Customers can get a real-time snapshot of the location and status of each remote, greatly simplifying the control of their mobile assets wherever they are.

SLA Management Facilitates Negotiations
Reconciling network performance data in preparation for end-of-month customer SLA negotiations is a time-intensive, complex job. Every network operator must detail and calculate SLA performance for each individual customer, including latency, traffic and availability. What’s more, significant external factors influencing service performance must be taken into consideration such as sun outages, planned maintenance and atmospheric attenuation that are all excluded from the availability calculation for SLAs.

More often than not, network operators and end customers are using entirely different data to negotiate SLAs, resulting in difficult, lengthy negotiations of service quality performance and forced SLA penalty payments due solely to non-conclusive data.

SatManage provides service providers and end customers alike with a uniform view into the exact same data points and methodology predetermined in the SLA. SatManage streamlines SLA compliance by automatically generating intelligent reports on SLA performance tailored to each specific customer’s agreement thus greatly simplifying end-of-month SLA reconciliation.

  • Provides fully customized, automatic SLA Reporting down to the client level
  • Provides flexible calculations for different services levels
  • Automatically excludes external factors from the availability calculation
  • Simplifies SLA reporting by reducing time spent calculating monthly SLA reports
  • Facilitates SLA negotiations and eases reporting compliance
  • Makes it easy to extend terrestrial SLAs to satellite networks

A SatManage Solution for Any Size Network
SatManage Standard edition is ideal for mid-tier operators with fixed deployments who require a robust, full-featured out of the box solution.

For larger network operations with more complex requirements, SatManage Enterprise edition provides extended mobility and traffic analysis features and the ability to do further customization and system integration with external Operations Support Systems (OSS).


SatManage is the recipient of Satellite Spotlight’s 2010 Product of the Year Award