At ST Engineering iDirect we are committed to delivering the highest level of service to our partners and customers. Our number one focus is to support our customers to maximize the benefits of our capabilities to proactively meet their needs.
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iSupport – Hub Systems
- Technical Assistance Center (TAC) – Customers can easily open a ticket, chat with an ST Engineering iDirect rep, view ticket history, download software and documentation, and research an RMA, all securely and via a single sign on. Available 24×7. For questions, email us at tac@idirect.net.
- iSupport – Hub Systems – Basic, Enhanced and Premium tiers of service, all offering special benefits ranging from direct access to a comprehensive knowledge base to network health checks.
- Product Security – ST Engineering iDirect has established a communication channel as a connection point to our Product Security team. Submit discovered product vulnerabilities here.
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Care Pack – Broadcast & SCPC
Online Service Desk – The preferred way to get in touch with our Customer Support team is by using our online Service Desk. Once your ticket is created, we ensure a smooth follow-up and may contact you for further details while providing you with regular status updates. The Service Desk can also provide info on:
- Diagnostic Reports
- Hardware Issues and RMA Requests
- Manuals and Documentation
- Updates and Upgrades
Account Registration – It is easy to register for a Service Desk account. Completing our form will give us all the details we need to get you started.
CarePack – Operational support services for our Broadcast and SCPC product lines ensure every ST Engineering iDirect partner stays in the best position to fully enhance their service offerings and maximize every competitive advantage.
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Professional Services
Our professional services portfolio includes implementation; planning/engineering; application-based project management; and managed network services. Visit Services.